Southern Management Corportation Parttime Customer Service Representative in Pulaski, Tennessee

Are you seeking an opportunity to start a career? Do you enjoy working with people? Tired of being stuck in a position? Are you looking for the opportunity to grow and advance?

If so, apply here!

SMC is searching for a highly motivated, friendly talent to join our team!

Founded in 1986, Southern Management Corporation (SMC) is a leading small loan consumer finance company and is among the largest companies offering such services in the U.S. SMC provides short-term installment loans, related credit insurance, and ancillary products to individuals with limited access to traditional sources of consumer credit.

SMC operates under 3 different brand names:

  • Covington Credit

  • Quick Credit

  • Southern Finance

SUMMARY: The Customer Service Representative provides assistance to customers in making loans, making payments and collecting past due accounts.

PRIMARY DUTIES:

  • Assists Branch Manager in the closing and refinancing of loans, upon demonstration of skill mastery.

  • Greets customers at the branch and via telephone in a professional manner.

  • Processes credit loan applications, loan refinances and other loan documents.

  • Works with past due customer accounts via telephone.

  • Prepares activity reports for the Branch Manager.

  • Completes daily and monthly closeout procedures.

  • Provides customer credit experience to inquiring creditors and credit bureaus.

  • Services accounts, including the processing of payments.

  • Prepares for daily bank deposits and completes the Cash Count Record daily.

  • Balances the cash drawer daily and maintains correct amounts and denominations of money.

  • Assists in mailing renewal and collections materials.

  • Opens and distributes mail.

  • Ensures compliance with all local, state and federal laws and regulations governing the Company’s business.

  • Completes periodic reports on branch progress, delinquency, and other information.

  • Transports money and deposits to and from the bank with appropriate escorts, as defined by policy.

  • Performs other activities, as needed and directed by Company management.

EDUCATION & EXPERIENCE REQUIREMENTS:

  • High School Degree or equivalent.

  • English fluency is required. In some locations, additional fluency in Spanish is desired.

  • Prior experience in customer service, collections, finance, or banking field is preferred.

  • Willingness to relocate is NOT required for this role.

KNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS:

  • Ability to provide excellent customer services and build relationships.

  • Solid verbal and written communication skills.

  • Strong attention to detail and accuracy.

  • Ability to multitask, effectively manage time and meet daily, monthly, and quarterly deadlines.

  • Ability to establish partnerships with employees/liaisons from Corporate.

  • Computer proficiency.

  • In GA & SC, employees must, as a condition of employment, apply and be granted a State insurance sales license AND receive appointment by the insurance carrier authorizing the employee to sell their product. This process involves both organizations evaluating an employee’s credit, criminal, and driving history.

REQUIREMENTS:

  • Must pass drug and background screens.

  • Required to have and maintain a valid driver’s license and current auto insurance.

SCHEDULE: This position is part-time, typical work hours are 8:30am-5:30pm Monday through Friday, averaging no more than 30 hours per week.

NOTE: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

tbearden@smcredit.com

TN0042