LG Electronics USA, Inc. Manager in Huntsville, Alabama

Manager

Location Huntsville, Alabama

Department (Org 2) CS Field Service- I40026

Job Requisition 21611

Company:

LG Electronics Alabama Inc. (LGEAI) - Service

Job Function:

Operations

At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

Talk about a mantra. Life’s Good with LG!

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry leading benefits including 100% company paid premium medical, dental and vision benefits, an employer matching 401K, eleven paid holidays per year, and paid time off; Come join the team!

Key Responsibilities

  • Manage a team of Analysts to support field network planning and strategy

  • Monitor employees' work accuracy, review work performance, coach for improvement and provide consistent feedback

  • Reporting and monitor KPI providing insight and improvement points to leadership with simulation on impact to KPI

  • Accurately forecasting and preventing negative impacts on the network with process implementation

  • Define and agree targets for Service Operations performance and analyze improvement areas to achieve KPI

Education/Experience (related experience)

  • Bachelor’s Degree required Masters preferred

  • Minimum 3 years of service industry experience preferably in a field service organization

  • Working knowledge of MS Office including Excel, Word, Access and PowerPoint

  • People Management experience, ideally in a team of 5 plus

  • Ability to work independently and with some possible travel 10% annually

  • Bilingual Required (Korean and English)

LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.