LG Electronics USA, Inc. Home Appliance Technical Representative in Huntsville, Alabama

Home Appliance Technical Representative

Location Huntsville, Alabama

Department (Org 2) CS CC Call Center - I40016

Job Requisition 21576

Company:

LGEAI

Job Function:

Customer Service

At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

Talk about a mantra. Life’s Good with LG!

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry leading benefits including 100% company paid premium medical, dental and vision benefits, an employer matching 401K, ten paid holidays per year, and paid time off; Come join the team!

Position Summary

Under general supervision, in a call center environment, provides technical support to end-user customers in the troubleshooting and diagnosis of operational problems encountered in home appliances.

Key Responsibilities

  • Answer inbound calls from customers in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system

  • Provide support in the troubleshooting and diagnosis of home appliance problems encountered in the maintenance of those products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.

  • Work together with internal Parts group to validate the authorization to release parts needed to solve problems encountered by service centers

  • Provide updates to knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls

  • Other duties as assigned

Education/Experience (related experience)

  • Minimum of an Associate’s degree in an electrical field or 2 years’ experience in the home appliance field

  • Ability to read and interpret schematics

  • Ability to communicate distinctly and effectively in English using proper grammar to effectively answer all customer inquiries promptly and accurately

  • General understanding of Microsoft Office products and the ability to adapt to other computer systems

LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.